Customer Service
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How can your business set the stage for organic sales growth?
For businesses looking to reach the next level of success, there’s no bigger star than organic sales growth. Simply defined, this is achieving an increase…
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Cost management is critical for companies today
Many business owners take an informal approach to controlling costs, tackling the issue only when it becomes an obvious problem. A better way to handle…
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It’s happening: Using social media for customer service
Everyone is on social media these days, including businesses and their customers. This creates a natural — or shall we say virtual — nexus for…
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Engaging in customer-focused strategic planning
When creating or updating your strategic plan, you might be tempted to focus on innovative products or services, new geographic locations, or technological upgrades. But,…
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Remind your sales team about the power of storytelling
Everyone loves a story. It’s why movies are still big business and many of us spend hours on the couch binge-watching our favorite television shows.…
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Prioritize customer service now more than ever
You’d be hard-pressed to find a business that doesn’t value its customers, but tough times put many things into perspective. As companies have adjusted to…
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