Customers
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How your business can use AI to strengthen customer service
These days, customers expect fast and personalized service and support from the businesses they patronize. AI can help you meet their high expectations without overburdening…
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Maintaining customer relationships after an acquisition
When a business is acquired, its customers don’t necessarily transfer their loyalty to the buyer. Customers may worry about future pricing, service, product quality and…
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Cost management is critical for companies today
Many business owners take an informal approach to controlling costs, tackling the issue only when it becomes an obvious problem. A better way to handle…
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8 key features of a customer dispute resolution process for businesses
No matter how carefully and congenially you run your business, customer disputes will likely happen from time to time. Some of the complaints may be people…
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B2B businesses: Assess customer credit carefully
Does your company operate in the business-to-business (B2B) marketplace? If so, you’re no doubt aware of the double-edged sword that is customer credit. On the…
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Reinvigorating your company’s sales efforts heading into the new year
Business owners, with the year just about over, you and your leadership team presumably have a pretty good idea of where you want your company…
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